FAQ — Social Media & Website Redesign Questions | Peakbound Media
FAQ

Questions? We've got answers.

Everything you might want to know before working with us. Still curious? Just reach out. We love a good question.

Getting started

What exactly do you do?+

We help small and medium businesses grow online in two ways: managing and growing your social media presence, and redesigning your website so it actually converts visitors into customers. Many clients do both, but you can start with either.

How do we get started together?+

It starts with a free discovery call. We learn about your business and goals, then send a tailored proposal and quote within two business days. If it's a fit, we kick off with an audit and strategy session.

Do you work with businesses anywhere?+

Yes. We're a remote-first studio working with clients around the world. We'll agree on communication and time zones up front so collaboration feels effortless wherever you are.

Social media

Which platforms do you manage?+

Instagram, Facebook, and Pinterest. We'll recommend the right mix for your audience rather than spreading you thin across every platform. Need something beyond these? Just ask.

Do you create the content, or do I?+

We handle it end to end: strategy, photography, graphic design, captions, and posting. We'll capture imagery with you periodically, but the heavy lifting is ours. You stay focused on running your business.

How quickly will I see results?+

Social growth compounds. Most clients see meaningful engagement gains within the first 4–6 weeks, with follower and lead growth building steadily over the first three months as we learn what resonates.

Websites

How long does a website redesign take?+

Most redesigns take 4–6 weeks from kickoff to launch, depending on the number of pages and complexity. Larger custom builds and e-commerce sites can take longer, but we'll give you a clear timeline in your proposal.

Will I be able to update the site myself?+

Yes. We build on a friendly CMS and hand over with a short training session, so your team can update text, images, and pages without needing a developer. Prefer us to handle it? We offer care plans for that too.

Do you handle hosting and SEO?+

On-page SEO is built into every redesign, and we can set up fast, secure hosting or work with your existing provider. Ongoing SEO and content can be added as a monthly service.

Pricing & working together

Is there a minimum contract?+

Social plans run on rolling monthly agreements with a 3-month initial commitment, so we have time to build momentum. After that you're month to month. Website projects are fixed-scope and fixed-price.

Can I bundle social and a website?+

Definitely, and it's our favourite way to work. When social and your website pull in the same direction, results compound. Bundle the two and you'll save 15%.

How do you report on results?+

You get a clear monthly dashboard plus a real human walking you through what happened, what we learned, and what's next, focused on the metrics that actually grow your business, not vanity numbers.

Still have a question?

We're friendly, fast to reply, and happy to talk it through. No obligation.

Get in touch